FAQ

GENERAL

1. Why join IB8.asia?

IB8.asia is safe, secured, regulated and licensed by Philippine Amusement and Gaming Corporation (PAGCOR). Offering distinguish and prominent state-of-the-art Live Dealer Casino, Sports, Slot and many more. You will discover real exciting gaming leisure with attractive promotions, bonuses, highest rebates and loyalty program.

2. What if I encounter password error?

For situation such as password error, kindly check and make sure your password is being entered correctly, it needs to be between 6 to 20 alphanumeric.

If not resolved, please do not hesitate to contact our Customer Service Support representative on Live Chat or email us at player.engagement.ib8@gmail.com.

3. Is my personal information and transaction secure?

Our site is developed with your personal privacy and security as our primary concern. IB8 is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

IB8 reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.

For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.

PAYMENT

DEPOSIT

1. What are the currencies accepted by IB8?

The following list all the currencies accepted by IB8:
Thai Baht
SGD
Philippine Peso

Note:
1 unit of Indonesian Rupiah (IDR) in IB8 will represent IDR 1,000.

2. How do I deposit funds in my IB8 account?

Before betting with IB8, you will need to fund your account using one of the following deposit options:
Click “My Account” – “Cashier Centre” and “Deposit” using Online Deposit

3. Is third party deposit allowed?

We recommend that all deposit be processed from your respective bank. Third party deposit is not allowed.

WITHDRAWAL

1. How do I withdraw funds from my IB8 account?

You can withdraw money from your IB8 account via the following methods:
• Bank transfer

2. What is the minimum and maximum Deposit/Withdrawal amount?

TRANSACTION LIMITDAILY LIMIT
CurrencyDepositWithdrawDepositWithdraw
MinMaxMinMaxMinMax
THB10050,000.0010050,000.0010050,000.00

3. How long until I receive my money?

For your account safety and implemented measured, so long we IB8 have received all details needed and processed any information you are required to send us in accordance with the withdrawal policy, any withdrawal request will be sent to our designated team for processing which is efficient. Withdrawal will be processed within the following time frames below: - Table below are “Processing” timeframe of IB8 Withdrawal Request.

PROCESSING TIMES FROM TIME OF WITHDRAWAL REQUEST
METHOD OF WITHDRAWALIB8 PROCESSING TIMEFUNDS RECEIVED BY YOU (ESTIMATED)
Bank TransferUp to 2 HoursUp to 2 Hours
*Subject to change without prior notice.

4. Will I be charged for deposit and withdrawal transactions from IB8?

You will NOT charge its members for any deposits and withdrawals made to their accounts. However, please be informed that many selected banks have additional transaction fees, which are not shouldered by us.

5. I don't have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

REBATE

1. What is Rebates?

Rebates is entitled for all IB8’s members based on their daily / weekly total amount wagered in Live Dealer Casino, Sports, and Slots selected games only.

2. How does the Rebates works

Rebate will be calculated based on the Promotion entitlement for each product that is eligible for the member.

Slot: Cut-off of daily calculation of stake is every day from 00:00 to same day 23:59(GMT+7)

Sportsbook: Cut off of weekly calculation of stake is every week from Monday 00:00 to Sunday 23:59(GMT+7)

3. Is there any rollover requirement for Rebates if I would like to do a withdrawal?

Rebate promotions come with x1 rollover requirement.You may fulfill the rollover requirement before withdraw the Rebates or continue to enjoy our games.

4. How do I check my Rebates?

Kindly log into IB8 and proceed to Account History – Rebate History. There will be a remark that indicates the cash rebates with amount.

5. I don’t have any bonus, is there a requirement to be able to withdraw? If yes, what is the requirement?

Players without bonus should wager 1x their deposit amount to be able to withdraw. Please note that any bets rejected, voided, drawn or tied will not count towards any wagering requirement.

KYC

1. What Is KYC?

Know Your Customer (KYC) refers to the due diligence activities that IB8 as a regulated business must perform to provide services to you. It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. KYC procedures are required to establish certain information about our members for compliance with the relevant legislations and to ensure probity of IB8 members and their activities with us.

2. What Is IB8’s KYC Verification Process?

IB8 is fully licensed and regulated by the Philippine Amusement and Gaming Corporation. As part of our due diligence to satisfy regulatory requirements, we are required to verify the identity of our members.

To fulfill the necessary KYC verification process, we will require our members to provide us with a copy of certain valid identification documents. This request will be communicated to you via your email address registered with IB8. Please note that you will require access to a scanner or camera for your submission of the required documents through [Player Center] We may contact you via your registered telephone details to further facilitate the verification process, where necessary.

Acceptable forms of identification include a photo in the document (within valid period), such as government issued identity cards, passports, driver’s license, vehicle license, etc. Acceptable proof of residence includes a bank/credit card bill within 90 days or utility bill, mobile phone bill, etc. If we cannot verify a member’s age, identity or place of residence, the account can be suspended and deducted for payments until the member provides valid information. Notwithstanding the above, IB8 reserves the right to perform KYC verifications on any of our members as and when we deem necessary or appropriate.

3. How Long Is the Verification Processing Time?

Provided full and complete documents are received, we shall take no more than 72 hours upon the receipt of your document(s) to complete the verification process. Under certain circumstances, however, longer processing time may be required. In any event, we will endeavor to complete the verification process within the shortest possible time frame.

OTHER

1. Why are there so many wallets?

There are 2 types of wallets – Main and Sub wallet.

  1. The Main Wallet’s balance displays the total amount that you can withdraw using the various banking methods. The same balance can also be transferred to the Sub Wallet to fund betting transactions. All newly successful deposits are updated to the Main Wallet’s balance.
  2. Each product has its own wallet. The Sub’s Wallet displays the amounts available for betting on the following respective products.
SLOT
PG WALLET
PP WALLET
MG WALLET
SG WALLET
JOKER WALLET

You can transfer funds from your Main Wallet to your desired Sub Wallet and from a Sub Wallet to another Sub Wallet by selecting the desired wallet from the Transfer From/To drop down list.

2. If I am facing issues/difficulties accessing IB8 website or game product , what should I do?

If you continue to experience problems, please contact IB8 Customer Service Live Chat or email to player.engagement.ib8@gmail.com if we can be any of assistance 24/7.